Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Hospital Urgent Treatment Centre


Good but referred on to Heartlands Hospital

I booked an appointment online to see a doctor at Solihull Hospital's Urgent Treatment Centre. The service provided was good and I did not wait long to be seen. I was expecting to wait much longer. I was referred straight on to Heartlands Hospital with a letter to hand in at SDEC. It's not great that I have had to go to another hospital and that I could not go straight in to Solihull Hospital rather than travel to Heartlands Hospital.